Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you need to return an item, please review our return and refund policy below:
Returns
• Eligibility: Items can be returned within 30 days of receipt for a full refund, provided they are in their original condition, unused, and with all tags and packaging intact.
• Non-Returnable Items: Certain items, such as personalized products or clearance items, may not be eligible for return. Please check the product description before purchasing.
• Return Process: To initiate a return, please contact our customer support team at [email protected] or call us at +1 (350) 200-1439. We will provide you with a return authorization and instructions.
Return Shipping
• Return Address:

Discovery complex, Block A, 302 Cau Giay St., Cau Giay District, Ha Noi City, 100000

Phone number: +84 0354941044
• Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.
Refunds
• Processing Time: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.
• Refund Amount: Your refund will include the cost of the item(s) returned, minus any shipping charges. Original shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
• Policy: We offer exchanges for items within 30 days of receipt. To request an exchange, please contact our customer support team at [email protected] for exchange instructions.
• Exchange Process: Return the original item as outlined above. Once we receive and inspect the returned item, we will send out the exchanged item at no additional shipping cost. Please note that exchanges are subject to availability. If the item you requested for exchange is out of stock, we will issue a refund instead.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [email protected] with photos and details of the issue. We’ll work with you to resolve the problem, including offering a replacement or refund.
Sale Items
Only regular-priced items may be refunded. Sale items are not eligible for a refund unless they are defective or damaged.
Contact Us
For any questions or assistance regarding returns and refunds, please contact our customer support team:
• Email: [email protected]
We are here to help and ensure your shopping experience is smooth and satisfactory.
Thank you for shopping with us!